Refund and Return Policy
Welcome to Nutrock
At Nutrock, we focus on product safety and hygiene.
1. Cancellation Policy
- Orders can be cancelled within 12 hours of placing the order.
- Once shipped, cancellation is not allowed.
2. Return Policy
Due to hygiene and safety reasons, supplements cannot be returned if:
- Seal is broken
- Product is opened
- Product is used
Returns are accepted only if:
- Wrong product delivered
- Product damaged during shipping
- Product expired at delivery
Customer must inform us within 48 hours of delivery with:
- Order number
- Clear photos/videos
3. Refund Process
We implement industry-standard security measures to protect your data.
- Refunds are processed within 7–10 business days.
- Refund will be credited to original payment method.
- Shipping charges are non-refundable unless error is from our side.
CANCELLATION POLICY (Separate Page Version)
You may cancel your order:
- Within 12 hours of purchase
- Before it is dispatched