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Refund and Return Policy

Refund and Return Policy

Welcome to Nutrock

At Nutrock, we focus on product safety and hygiene.

1. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order.
  • Once shipped, cancellation is not allowed.

2. Return Policy

Due to hygiene and safety reasons, supplements cannot be returned if:
  • Seal is broken
  • Product is opened
  • Product is used
Returns are accepted only if:
  • Wrong product delivered
  • Product damaged during shipping
  • Product expired at delivery
Customer must inform us within 48 hours of delivery with:
  • Order number
  • Clear photos/videos

3. Refund Process

We implement industry-standard security measures to protect your data.
  • Refunds are processed within 7–10 business days.
  • Refund will be credited to original payment method.
  • Shipping charges are non-refundable unless error is from our side.
CANCELLATION POLICY (Separate Page Version)
You may cancel your order:
  • Within 12 hours of purchase
  • Before it is dispatched
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